What are Einstein Bots?
Whether you know it or not, chances are you have encountered a chatbot while using the internet. Many chatbots can be found immediately when visiting a website, as they exist to greet the visitor and help guide them. Chatbots are designed to simulate human conversation by using scripts and artificial intelligence.
An Einstein Bot is a chatbot that utilizes the Salesforce CRM platform to meet and exceed customer expectations. An advantage of Einstein Bot as a chatbot over other options is that it is connected to Salesforce, and therefore can perform related actions on the platform.