Upgrades & Roadmapping
Managed Services can bring your technology to current standards and help you create the strategy you need to meet your business’ technological goals.
Ensuring your Salesforce platform is properly secure is crucial to keeping your system healthy and important data protected.
Make the most of the technology you use with the help of the Managed Services team you can have improved functionality and a more customized experience that fills all of your organization’s needs.
It’s frustrating when technology isn’t working properly. Your Managed Services team can pinpoint where and why the issue is happening — and then correct it.
No need to struggle to communicate the problems you’ve been experiencing or take time out of your busy schedule to deal with a help desk when you have a Managed Services team that will handle it for you.
Our Support Portal makes it easy to manage your tickets and get the answers you need to the problems you’re experiencing.
To make our clients’ experience with Salesforce better we:
- Bring valuable technological expertise with Salesforce and evolving technology you may not have access to in-house
- Leverage our experience we’ve had on other projects with our clients to ensure we’re not wasting your time or money
- Thoroughly manage each of the three updates Salesforce pushes annually and provide our clients with highlights of the most important changes
- Provide concierge project management services so you always know who will answer the phone and guide your issue to resolution
With fusionSpan, you can expect an involved and invested partner in maintaining your technology and keeping your platforms functioning at their best. Our wealth of experience and the breadth of client projects has brought with it not only expertise, but a true appreciation for our clients.
Your Customer Success Team
We see ourselves as your trusted technology partner, providing you with new ideas and tools to think about as you consider your future tech suit. We hold complimentary Quarterly Business Review (QBR) meetings to gather feedback on how we can better serve you and provide you with a broader context for your technology needs, including sharing what other organizations are doing and what new technologies are on the horizon.
If you’re moving forward with Managed Services Post-Implementation, we make your transition seamless. Your Managed Services team is brought into the project before it launches, ensuring that they are up to speed on every detail of your implementation. As your project moves into the “Go Live” window and beyond, your Managed Services team is by your side.
Out-sourcing support to an experienced team allows you to get the expertise you need when you need it. Our qualified team members will help you successfully navigate your issues, complete upgrades, health checks, and strategically plan for your technologies future.
fusionSpan Is More Than A Tech Company Providing Clients With Basic Support. When You Partner With fusionSpan For Managed Services, You Can Expect:
Expert guidance from our Solution Architects
Having the right technology in play can make all the difference for your organization. fusionSpan’s experienced Solution Architects can help you assess your needs and determine exactly what you need.
Solution to your technology support needs.
Technology can be expensive. Partnering with fusionSpan to handle your Managed Services needs, you can continue to grow and enhance your software without growing your own team in house.
Never miss new technology
With the Managed Services team by your side, you’ll know exactly what new tech is on the horizon, how it might benefit your organization, and whether or not it’s something you want to try.
Dedicated team members that know your business needs and history
At fusionSpan, a single PM is assigned to you, so you know exactly who to go to for any issues. With our Managed Services team, you’re not just a ticket in a system — you’re our partner with a person who will pick up the phone and get your technology needs back on track.
Our Managed Services Resources
Ready to move your organization forward?
Contact fusionSpan to get started with our Managed Services.