Amplify your impact with reliable, strategic support for Salesforce, Fonteva, and Nimble AMS.
fusionSpan’s managed services are designed specifically for associations and nonprofits that want to optimize their technology stack without stretching internal resources.
As a Salesforce support partner for associations and nonprofits, fusionSpan provides expert support and maintenance to organizations leveraging the Salesforce ecosystem on Core Salesforce, Fonteva, and Nimble AMS. We help you maximize the value of your Salesforce investment so you can focus on innovation, member value, and long-term growth.
Why Associations and Nonprofits Choose fusionSpan
Deep Platform Expertise on Salesforce, Fonteva, and Nimble AMS.
We specialize in the platforms that matter most to associations and nonprofits, because, well, we’re association folks above all else.
Whether you’re running Salesforce Nonprofit Success Pack, Salesforce Nonprofit Cloud, Fonteva, or Nimble AMS, our team understands the nuances of each system and how to tailor them to support your member growth, fundraising, and operational goals.
A Salesforce Summit Partner
A Fonteva Premier Service Partner since 2014
A Certified Nimble
AMS Partner
What Our Clients Say About fusionSpan’s Managed Services
We have been a fusionSpan customer for many years now and have remained a customer due to their top down approach to solving problems. They make an advanced effort to understand the business need driving the problem and then apply the combined knowledge of their dev and admin teams to prescribe a solution. As someone who has worked with a variety of vendors in the Salesforce/Fonteva space, I can confidently say they are the premier support and managed services vendor for the association space.
Weldon Perry
IT Director
We’ve been working with fusionSpan since 2022 on our Fonteva implementation project. fusionSpan helped us execute a thorough and complete discovery for our project, and they supported our implementation approach by partnering with us on a flexible staffing model which augmented our internal team with their experts. Every time we’ve asked for resources or help, they’ve said yes. Every time we’ve needed help solving a problem, they’ve partnered with us to come up with the best solution for our project and our organization. They’ve been responsive and trustworthy. We’ve been grateful to call fusionSpan our partner.
Leslie O’Neill
VP Events and Digital Products
We now work with [fusionSpan] for servicing and technical support. Their operations are flawless, staff are talented, and provide excellent overall customer service. NAACCR feels like we have a real partner looking out for us!
Charlie Blackburn, MBA
Chief Operating Officer
Our Salesforce Managed Services Offerings
fusionSpan offers comprehensive, flexible packages that cover all aspects of your Salesforce environment. We understand that your needs are unique, so we’ve built our Salesforce Managed Services packages to accommodate your systems, team structure, and goals, while delivering maximum value.
Strategic Roadmapping and Quarterly Business Reviews
As your consulting partner, we make sure your tech stack keeps pace with your needs with:
- Business process review and pain point identification
- Regular strategic planning sessions
- Platform usage analysis and performance reporting
- Ongoing recommendations for optimizing licenses and tools
Implementation and Post-Go-Live Support for Salesforce, Fonteva, and Nimble AMS
We provide hands-on support at every stage of your implementation journey:
- Discovery and requirements gathering
- Advanced configuration and integrations
- End-user training and documentation
- Go-live planning and hypercare
- Long-term post-launch support and optimization
Platform Enhancements, Integrations, and Automation
We help you extend and evolve your systems with:
- Salesforce accelerators and custom automations
- Custom reports and dashboards
- API-based or middleware integrations
- Data review, transformation, and mapping
Security, Health Checks, and Release Management
Ensure your systems stay secure, stable, and up-to-date with:
- Regular Salesforce health assessments
- Security audits and permission set reviews
- Risk analysis for third-party integrations
- Salesforce and AMS release note summaries
- Upgrade readiness assessments and change tracking
- Proactive alerts on vulnerabilities or deprecated features
Ticketing Portal, Issue Resolution, and Vendor Liaison
Get expert support with:
- Access to a dedicated ticketing portal with real-time progress tracking and status updates
- Issue categorization and resolution SLAs
- Escalation support with Salesforce, Fonteva, or Nimble AMS
- Centralized knowledge base and documentation access
- Coordination with platform vendors for faster problem resolution
Looking for dedicated support?
We’re here to collaborate, advise, and help you prioritize what matters most.
Salesforce: Implementation, Administration, and Optimization
fusionSpan has been a Salesforce partner since 2010 and achieved Summit Partner – the highest tier of partnership – in 2025.
For Core Salesforce users, we offer:
- User account and profile management
- Workflow rule and automation creation
- Report and dashboard configuration
- Custom object, field, and layout setup
- Troubleshooting data and record issues
- Integrations with finance, events, and marketing systems
- Day-to-day admin support and user training
Fonteva Support and Enhancements
fusionSpan is a Fonteva Premier Partner and one of the longest-standing implementation and managed services providers in the Fonteva ecosystem, with over 100 implementations and 50+ ongoing managed services clients.
Fonteva-Specific Managed Services Include:
- Fonteva upgrades, patch management, and regression testing
- Custom components and layouts
- Advanced workflow and automation for renewals, dues, membership journeys, and more
- Performance audits and tailored Fonteva Health Checks
- Fonteva and Salesforce accelerator deployment
- Integration with third-party systems for finance, events, marketing, and more
Nimble AMS Support and Optimization
fusionSpan is a trusted Nimble AMS partner, providing tailored support for associations. Our Nimble support services ensure that your AMS evolves with your membership needs.
Nimble AMS-Specific Support Includes:
- Nimble AMS upgrade planning, testing, and regression validation
- Development of custom components and tailored analytics
- Customization of Nimble Communities and staff portal views
- Workflow automation and process management
- User role management, access permissions, and governance
Our Managed Services Resources
October 10, 2022
November 18, 2021
May 13, 2021
fusionSpan’s customization projects
We’ve been helping nonprofits and membership organizations support their mission and engage their communities with Salesforce for over a decade. Take a look at some of our success stories.
July 14, 2025
A Blueprint for Growth and Engagement through Salesforce for Health-ISAC
Data mismatches between member systems were undermining Health-ISAC's marketing and sales efforts. fusionSpan implemented Salesf...
Find Out More
December 16, 2024
Optimizing Association Operations: Custom Fonteva Integration for SOMA and AOA Enhances Membership Management, Data Privacy, and Organizational Efficiency
SOMA needed to modernize membership management within a shared Salesforce instance while keeping their data separate from the pa...
Find Out More September 9, 2024
The Journey to Enhanced Donor Engagement with United Way McLean County
United Way of McLean County needed a stronger donor engagement strategy and better use of their existing tools. fusionSpan built...
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August 16, 2024
Optimizing Technical Strategy: Consolidating System for AMPP
Mid-implementation, AMPP realized its technology ecosystem needed a strategic overhaul before proceeding with its Nimble AMS mig...
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July 30, 2024
Transforming User Experience with a Unified Preference Center
CREW Network's members were managing communication and privacy settings across four separate preference centers on disconnected ...
Find Out More July 15, 2024
Navigating the Future: CLIA’s Global Digital Presence as a Leading Cruise Industry Resource
With 15 regional websites serving distinct audiences with conflicting content structures, CLIA's digital presence was difficult ...
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August 17, 2023
Salesforce NPSP Worked for this Nonprofit…
Data scattered across multiple platforms with no governance protocols had left this nonprofit healthcare organization with dupli...
Find Out More August 15, 2023
Moving Mountains, Delivering Solutions: How Global Cold Chain Alliance Keeps Its Cool with Salesforce Solutions
GCCA's legacy NetForum AMS could no longer support the organization's global growth or complex payment needs. fusionSpan replace...
Find Out More June 13, 2023
From Implementation to Managed Services: How ISA Continues to Evolve Its AMS implementation with fusionSpan as a Partner
ISA's out-of-the-box Fonteva implementation needed significant customization to support complex business processes and eCommerce...
Find Out More February 28, 2023
Optimizing Outcomes and Experiences for AVID’s Partners
AVID's MyAVID portal relied on aging custom technology with siloed integrations and limited data governance. fusionSpan evaluate...
Find Out More February 28, 2023
National Business Aviation Association’s Managed Services Partnership with fusionSpan
NBAA's event management and membership workflows required ongoing custom development beyond their out-of-the-box Fonteva environ...
Find Out More February 28, 2023
Untangling an AMS for International Health Care Society
An over-configured, poorly documented Fonteva system had become impossible to update. fusionSpan reimplemented Fonteva from the ...
Find Out MoreFrequently Asked Questions
fusionSpan offers managed services for Salesforce, Fonteva, and Nimble AMS. We also bring expertise in a wide range of third-party platforms that extend the functionality of your CRM or AMS – think marketing automation, event management, finance, learning systems, etc.
We’ve built a strong partner ecosystem to support your unique needs, including trusted platforms like Cvent, FundraiseUp, PropFuel, HubSpot, and more. While we’re proud of these partnerships, they’re just the starting point. We’ll always recommend the tools that are the best fit for your organization, regardless of our existing affiliations.
Our Salesforce support includes admin and strategic support, platform upgrades, health checks, implementation help, and custom development across Salesforce, Fonteva, and Nimble AMS.
Yes, fusionSpan provides planning, testing, and implementation support for all major Salesforce and AMS platform releases.
You’ll get access to a dedicated ticketing portal and response-time SLAs based on your support package.
Both. We pair hands-on technical support with business reviews, roadmapping, and advisory services so you get the most long-term value.
Absolutely. We regularly onboard new clients transitioning from other vendors, facing limited internal bandwidth, or navigating staff turnover. We offer documentation and knowledge transfer support.
A Salesforce Managed Services provider offers ongoing support, optimization, and strategic consulting for nonprofit organizations using Salesforce. This includes admin tasks, upgrades, troubleshooting, integrations, and platform enhancements to help your team stay focused on your mission.
fusionSpan offers a full team of certified experts at a fraction of the cost of hiring and training internal staff. We bring deep platform knowledge, cross-platform support, and proactive fixes. If you’ve got your heart set on a more dedicated resource, we offer full- and part-time staff augmentation packages to give you the in-house experience backed by our full expertise.
Maybe! Some implementation partners are well-equipped to continue optimizing your system long after go-live, while others may step back once the project is complete.
fusionSpan offers both implementation and ongoing managed services, so we know how important long-term support is. If your current partner isn’t set to provide continuous strategic guidance, maintenance, and system improvements, managed services can help keep your platform up-to-date and thriving.
Absolutely. A majority of our clients have internal teams, vendors, or board-driven initiatives. We complement your staff by filling skill gaps, accelerating timelines, and providing strategic oversight.
Of course! We offer complementary AMS evaluations and low-cost Fonteva and Salesforce Health Checks to assess your current system, identify gaps, and recommend a right-sized support plan.
