fusionSpan’s Volunteer Coordinator Super Agent Wins Dreamforce Agents for Good Hackathon!

It’s an exciting opportunity, it’s an honor, but more than that, it’s a validation of the way we approach innovation.

We’re so excited to share that fusionSpan placed first among 56 entries at the Dreamforce 2025 Agents for Good Hackathon, a competition that challenged participants to design agentic solutions for mission-driven organizations.

For our team, it was an opportunity to demonstrate what happens when you start with a clear problem, listen deeply to stakeholders, and apply technology with intention.

Our winning entry, the Volunteer Coordinator Super Agent, was inspired by a familiar challenge for many organizations: the constant, time-consuming work of volunteer scheduling.

Rather than reinventing the volunteer management wheel, our team asked a simple question:

How can we reduce friction for volunteers while freeing up staff time?

Starting with that “why,” we mapped out the agent’s role, pinpointed the key actions, and made sure it could integrate into existing systems and processes without adding any unnecessary complexity.

What is the Volunteer Coordinator Super Agent?

The Volunteer Coordinator Super Agent was created in response to a clear need: volunteer scheduling and management tasks were taking up time that could be better spent on strategic, mission-critical work.

Our solution automates routine scheduling while keeping the volunteer experience front and center. Our agent can:

• Respond to volunteers when they ask to schedule, reschedule, or cancel a shift.
• Create, update, and cancel volunteer shifts automatically.
• Trigger communications to find a replacement for cancellations.
• Update internal-facing volunteer schedules and records in real time.

It frees up valuable staff time while improving response times and supporting better volunteer outcomes.

What is the Agents for Good Hackathon?

The Agents for Good Hackathon brings together innovators and technologists to design AI agents that solve meaningful problems for good causes.

This inaugural competition, hosted during Dreamforce 2025, is part of Salesforce’s broader focus on inspiring human-centered, responsible AI development.

Learn more about the initiative.

How to Build an Agent for Good

Our process was guided by one principle: build a solution that makes life better for associations.

1. Start With the Why.

Before even starting to build a solution, we asked ourselves: What is the problem that needs solving?

We surveyed our team of association technology experts and surfaced a clear problem. Volunteer coordinators were spending too much time managing schedules. The work was essential but menial, and pulled focus away from the higher-impact, human aspects of these roles.

This first step is critical because technology for technology’s sake solves nothing.

2. Consider Existing Systems.

For this agent to be impactful, it needed to fit within real-world systems and processes that organizations already use.

We asked:

• Where do customers already go to sign up or communicate?
• What are the most repetitive and easily automated tasks?
• What data does a human coordinator rely on to complete these tasks?

By grounding our agent in these answers, we ensured the Super Agent could enhance existing processes without causing a system breakdown.

3. Focus on BOTH Volunteer and Staff Experience.

In an ideal world, AI should make work both easier and more human.

We designed the Volunteer Coordinator Super Agent to improve both the volunteer and staff experience. Volunteers get faster, more seamless interactions. Staff spend less time managing logistics and more time driving engagement. The organization’s overall outcomes improve.