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Product features and functionality are important, but your organization’s success and empowerment rely heavily on training and being empowered with your new CRM. To ensure you are utilizing Salesforce to its fullest, fusionSpan training focuses on the entire lifecycle of your new product journey.
We’ll provide your team with help around how to better leverage your platforms and take their skills to the next level. We also provide the expertise staff needs when they hit a roadblock and don’t know where to turn.
The fusionSpan Advantage
Product Training Benefits
Our trainers are experts at what they do. They take complex information and translate that in such a way that end users are able to understand how to use the new system.
Personalized Training Courses
Learning an entirely new system, especially such a powerful one like Fonteva and Salesforce, can be challenging and a bit scary for your end-users. fusionSpan understands this and makes sure that each of our customers’ training is catered to their specific needs and focused on preparing your end-users for the transition to a new system. We learn what is important to our customers, the challenges they are facing, and listen to their concerns about change to set you up for success!
Approval For Fonteva Coursework
Focusing your learning efforts on what you specifically need is important. We review our clients RFPs to adjust training to best suit each customer’s needs. Our team has approval from Fonteva to train clients on the Fonteva platform before, during and after implementation.
fusionSpan University
We have a growing library of courses that will help our customers access learning resources when they need them. We know that time is valuable and being able to access training on demand is vital to our customers’ success.
Most Popular Courses Offered
System Administrator for Salesforce & Fonteva
Knowing how to run, administer, and manage a new system is crucial to the success of adopting new technology. In our Salesforce & Fonteva System Administrator training, we teach our customer’s system admins everything they need to know to be successful. We will cover various Salesforce Administrator functionality that will need to be leveraged to administer the Salesforce/Fonteva Environment. This course teaches students essential system administrator skills and how to customize & administer Salesforce, manage users & profiles, control page layouts, create report types & control report access, use sandboxes, upgrade Fonteva, and leverage all the automation tools within Salesforce and Fonteva.
End-User Training
One of the most cited reasons CRM implementations fail is a lack of end-user training. Don’t put your Salesforce investment at risk due to poor adoption! Set your team up for success with professional, instructor-led, hands-on training. This Salesforce® End User (Lightning) training course teaches new users (and current users wanting to better leverage its full power) how to use the Salesforce/Fonteva platform effectively. The sessions are geared towards your end users’ roles so they learn what they need to know to do their jobs.
Upgrade Management Training
fusionSpan works with your team to ensure that you leverage all Salesforce functionality. We will identify areas for process improvement, update page layouts to increase adoption/ease of use. From productivity to marketing to collaboration and beyond, we’ll ensure your team is capable of completing updates to keep your Salesforce connected to the other tools that you need to run your organization.
Resources / Documentation
FONTEVA DOCUMENTATION
SALESFORCE TRAILHEAD
NIMBLE AMS
FS UNIVERISTY
A Guide To Publish Error Free Salesforce Appexchange Solutions
Best-In-Class Salesforce Solutions For Your Team
75+ Certified Staff
5 Star Rating
Meet Our Team
The people who make everything happen
Marlene Sebastian
Training Specialist & Instructional Designer
Marlene has almost a decade of experience in the Learning & Development (L&D) field and has worked in both academia and the service sector. Marlene specializes in adult learning, software training, and instructional design. She holds a Master’s degree from the University of British Columbia in Educational Technology. In her spare time, she enjoys yoga, espresso, learning new tech, and obsessing over her Siberian cat named Winston.
Lynette Raudner
Director of Training, Delivery Team
Lynette Raudner is a technology trainer with over a decade of experience in the field. She has worked in corporate consulting, law firms, and tech startups, providing training for users of various software applications. Lynette’s passion lies in helping people learn and grow in their professional lives. In her spare time, she enjoys practicing yoga and hiking with her dog Ember.
Stephen St. John
Solutions Consultant
Stephen St. John is a 5x Salesforce certified Solutions Consultant. He has experience supporting mission-driven organizations in both the Non-Profit/Association and the Public Sector Space. A South Carolina native and proud University of Maryland graduate Stephen enjoys hiking, cooking, and traveling.
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At fusionSpan, Bridging Gaps Through Technology isn’t just a tagline – it describes what we believe our clients can accomplish with a little additional support.
