Salesforce is a cloud-based platform that helps organizations grow and function at their best. While Salesforce comes fully functional out-of-the-box, clients can customize their implementation by adding clouds, association management systems, and apps that target their specific needs.
At fusionSpan, we offer state of the art Salesforce Sales, Service, Marketing and Experience cloud implementations, in addition to Nonprofit Cloud, Fonteva and Nimble AMS implementations, and Salesforce integrated marketing automation solutions.
The world’s top CRM, Salesforce, provides organizations with a complete customer relationship management platform. Salesforce can be used out of the box, but it can also be tailored to your organization’s specific needs through the addition of an AMS and the use of clouds and customizations.
With more than 75 Certified Salesforce Consultants on staff, and as an official Salesforce Consulting Partner, fusionSpan has the access and capabilities to build the custom solutions your business needs.
fusionSpan works with the following Salesforce clouds. These clouds can be added to your Salesforce platform to better meet your organization’s unique needs.
Association Management Software (AMS)
At fusionSpan, we implement and support Fonteva and Nimble AMS. Your fusionSpan implementation team can help you identify which technology suits your organization best to keep it running smoothly and moving forward.
Leading Implementation partners for Fonteva
Awarded Fonteva Implementation Partner of the year in 2017-2022 at Fonteva User Conference
Leading Implementation partners for Nimble AMS
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Salesforce Integrated Marketing Automation
Automating time-intensive marketing ventures across multiple channels can allow your team to use their time more wisely while making your campaign efforts more effective.
At fusionSpan, we work with both Salesforce Marketing Cloud and Pardot. Integrated marketing automation enables you to target specific audiences with specific information with systems you already have.
Whether you’re looking for B2B or B2C marketing automation, fusionSpan can help you navigate the implementation of your new system so you can start improving your marketing efficacy.
The Implementation Process
The implementation process can take anywhere from 4-12 months, depending on the size and scope of the project. The implementation process usually looks like:
We believe we are best able to serve you as technology experts when we have a deep and thorough understanding of your business needs, what works well, and what’s been problematic in the past. After we identify your specific needs and fully understand your goals, we hand-select the best technology choices for your organization so you can move forward with the process confident with the plan that’s been tailored to your needs.
We use sprint-based agile methodologies that rely on a collaborative process and ongoing feedback to ensure your system implementation goes as smoothly as possible. This guarantees consistent progress and ongoing client communication throughout the project, so you are never surprised by the final product. With a dedicated PM resource, you always stay connected to your team and project.
Once your system is implemented, you’ll have the tailored technology to move your organization forward. Comprehensive testing prior to launch ensures that things go smoothly once your system is live. At the end of this implementation process, your staff receives the training they need to ensure effective use of your new technology so transitioning the team is a smooth and painless procedure.
Your new software is available to your members and the public. We love celebrating this major milestone with our clients!
Post-Implementation Support and Managed Services
Implementation is just the beginning of your partnership with fusionSpan when you take advantage of our Concierge Service. Post-Implementation, we offer a seamless transition to a dedicated Managed Services team. This team will maintain your new system and help you navigate any challenges or difficulties you come across.
Technology and Organizational Expertise
fusionSpan has carefully cultivated their team of technologists so they are not only tech-savvy salesforce experts, but they also have extensive experience in associations and nonprofits. You’re not just working with an implementation team that only knows Salesforce — they also fully understand what an organization needs to function at its best, and what technology they can use to make that happen.
Unique Data Migration Approach
In addition to the team’s expertise, fusionSpan uses a sophisticated data migration approach that utilizes an intermediate data lake. This enables us to consolidate all the necessary data, even if it’s coming from multiple sources and prevents unnecessary taxing of the production systems. From there, we’re able to access data quality, perform data mapping for optimal performance, and begin the process of transferring data from your old system to your new one. The end result is a more secure process for data loads that can easily be scaled for large amounts of data.
Novel Technology Innovations
Not only does fusionSpan have a good grasp on your organization’s needs and a streamlined, highly-effective process, we also bring technology innovations to the table to improve your Salesforce experience:
Our middleware option uses loose coupling and an integration layer to improve your system’s functionality. For those organizations with large, complex systems, this middleware reduces possible points of failure, improves communication between systems, and makes it easier to add in new software and technology when needed without disturbing the current setup.
Accelerators are used in Salesforce implementations and they do exactly what it sounds like they should: accelerate a process and improve an experience. fusionSpan offers a variety of accelerators that target different needs and can be added to your Fonteva implementation. Accelerators are not subscription-based and can be added to your implementation at a one-time cost.
Your fusionSpan team has the expertise needed to navigate all your questions and challenges while building the perfect tech solution for your organization.