Salesforce Services - fusionSpan

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Implementations

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Implementations

What sets us apart is our experience and understanding of the non-profit and association industry. Our project managers can translate your association’s business needs into technical requirements, and explain how technical specifications will benefit your organization. We also specialize in integrating Salesforce with other systems popular in the industry.

It’s why so many of our customers keep coming back year after year!

Some Key Highlights

Certified Salesforce Partner
Our focus is always you the client. We work with the vendor to make sure that the implementation goes smoothly.
Expertise in Pardot, Marketing cloud, Service Cloud and custom App Development. We help organizations get better ROI from their salesforce investment

Rating:

Projects Completed: 100+

Certified Experts: 50

Services Offered

Project Management

We work with your staff and the Vendors implementation team to make sure that all the requirements are being implemented as planned.

Implementation

There are always items that the AMS vendor will not implement – including custom processes, data imports, integration with your other systems etc. We can be part of the implementation team and tackle those in-house.

Managed Services

A brand new system takes some getting used to. There are initial training issues and some staff members may be seeing the system for the first time or used to doing things with an older system. We are always here to guide them through the adoption.
While the vendor is available for technical issues, our team can act as the first line of defense for any business process issues.

Additionally, your staff will have full access to the fusionSpan Support portal

Migration (ETL)

We assist our clients with data migration from their existing AMS/CRM to Salesforce. Our approach is to use an enterprise Extract Transform Load (ETL) tool, which is powered by our fusionConnect IaaS platform.

Using an ETL tool is beneficial in several ways

Can scale to handle large amounts of data
Use Salesforce Bulk API to conserve API calls
With data sync, existing AMS can be used till Salesforce go live
Complex transformation rules can be applied
Is a more secure process than manual loads

Implementation & Technology Partner

Leading Implementation partners for Fonteva and NimbleAMS

Awarded Fonteva Implementation Partner of the year in 2017, 2018, 2019 and 2020 at FUNcon

White glove service – where we go above and beyond a typical implementation team

Key Team Members

Jason Cookman

Manager, Engineering

Jason is a graduate of the University of Maryland with a double bachelor’s degree in Computer Science and Accounting. He has been with fusionSpan since June 2014, where he has created apps on a variety of platforms and frameworks. He has years of experience developing on the Salesforce Platform in Apex, Visualforce, and Lightning.

Rose Palipalli

Manager, Consulting

Rose is a Solutions Architect for our Salesforce implementations. She has a Master’s and Bachelor’s in Computer Science. She has Admin, Advanced Admin, and Nonprofit Cloud Consultant Salesforce certifications and she is currently in the final semester of her Master’s in Project Management. She has been in the Nonprofit industry for 4 years and enjoys working with clients to understand their business and be part of their journey of adopting a new system. Her motto in life is “if you believe, you can achieve”.

Himali Shah

Manager, Consulting

Himali graduated from the University of South Carolina, with a B.A. in International Studies. Himali is a Salesforce veteran with over six years of experience working with associations and nonprofits. She has a passion for helping organizations use Salesforce as a tool to make their jobs easier and provide a better service to their members/customers.