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TABS Views fusionSpan as a Partner, Not a Vendor
By Susan Baumbach | December 3, 2019AssociationMarketing

The Problem Boarding schools in North America have experienced a continuous, 15-year decline in their primary enrollment categories. To combat that trend, The Association of Boarding Schools (TABS) launched the North American Boarding Initiative’s “Ready for More?” campaign on July 1, 2016. The initiative’s purpose is to answer a strategic imperative from heads of school to address the... read more

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New Chrome Browser Will Affect Website Tracking and Marketing Efforts
By Susan Baumbach | January 30, 2020How-ToTech Talk

What is Happening and Why? On February 4, 2020, Google Chrome is changing the security around the use of third-party cookies. First of all, what are third-party cookies? A cookie is considered third-party if it has a different domain from the main website. For example, if the domain is “fusionSpan.com” and Pardot (a marketing automation tool) is using... read more

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Importance of Support Services After a Marketing Platform Implementation
By Susan Baumbach | May 7, 2020consultingmarketing automationsupport

Sending the first email on your association’s new email marketing platform can be exciting and probably a bit nerve-wracking. Over the past few months, you have worked with an implementation partner to configure the system and ensure it integrates properly with your CRM, helping you to send the right email, at the right time, based on your member’s... read more

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Managing Email Preferences – Lessons Learned
By Susan Baumbach | June 4, 2020Associationsbusiness processesDigital Strategy

Last month I celebrated my one-year anniversary at fusionSpan as a Digital Strategy Business Analyst, which resulted in a plethora of celebratory emojis on the company’s internal Slack channel. (For anyone with Slack, I highly recommend the Party Parrot emojis!). My job is to help our clients with marketing automation implementations, ranging from Pardot and Marketing Cloud to... read more

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Elevate Your Marketing Game With Transactional Emails
By Susan Baumbach | July 17, 2020AssociationMarketingtechnology

Managing email communication with your association’s members includes more than the marketing emails that are sent to advertise events or share information. A key part of email communication is transactional emails (also called Operational Emails), which many organizations leverage to provide members key information. These emails update members with essential information relevant to their association membership. fusionSpan believes... read more

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Audit Your Marketing Presence Before Implementing a New System
By Susan Baumbach | September 10, 2020Best PracticesDigital StrategyMarketing

For many associations, this time spent working remotely has been a great opportunity to examine current processes and tools. A few months ago, I discussed how to evaluate your current marketing tool to determine if it fits your association’s current and future needs. If the result of that conversation was that a new system is needed, the next... read more

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Rethinking Marketing Automation And Your Membership Lifecycle
By Susan Baumbach | June 3, 2021AssociationBest Practicesmarketing automation

Many association professionals are undoubtedly aware of the membership life cycle of Awareness, Recruitment, Engagement, Renewal, and Reinstatement. The concept can be pushed further since your relationship with members does not look the same year after year, instead, it evolves. Thinking about the membership life cycle three-dimensionally is more realistic. Therefore, we now have a Membership Spiral! In... read more