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New Years Resolution: Update your SOPs

You know what’s no fun? Chores. They are what you might call a, “necessary evil.” One of the hardest transitions in life is when you first leave home, and you suddenly realize A) just how many chores your parent(s) or guardian did that you took for granted and B) that you have no idea how to complete most of them. Fortunately, most of us are able to pick up the phone and get instructions on…

By Justin Burniske | February 7, 2017
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Bridging the Education to Employment Gap

With many millennials having challenges finding the right work opportunities, associations are uniquely positioned to support them by offering education opportunities. By offering industry specific education opportunities, associations are able to address the workforce needs of their current members while also providing the knowledge to their newest potential members. A recent white paper by Shelly Alcorn, CAE, Principal, Alcorn Associates Management Consulting, and Elizabeth Weaver Engel, M.A., CAE, CEO & Chief Strategist, Spark Consulting LLC called,…

By Justin Burniske | September 29, 2016
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AMSFest – Up close with an AMS

fusionSpan was at AMSFest, put on by Teri Carden, founder of ReviewMyAMS.com. It’s an intimate event where association professionals can get an up-close look at a bunch of different AMS (association management systems) vendors all in one place. They also can talk with industry partners (like fusionSpan) about what the trends are and what they should have on their radar. Very informative for both organizations beginning the process of moving to a new AMS as…

By Justin Burniske | September 22, 2016
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PODCAST: Salesforce with Kristan Singleton

Salesforce, by its very name, sounds like a product that only for-profit companies can leverage. Yet, as Kristen Singleton –  Director of Tools and Technologies at Education Resource Strategies (ERS) – explains, Salesforce can play a significant role in the information management at non-profit organizations as well. On this podcast we discuss how ERS is leveraging Salesforce, challenges they faced in transitioning to using a CRM, as well as several of the features ERS has started using that go beyond just…

By Justin Burniske | September 1, 2016
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Why help desk ticket systems aren’t just for IT

Everyone gets complaints. Complaints about their service, complaints about their products, complaints about the cost, complaints about the noise (more on that last one in a minute). Which is why at fusionSpan we have a help desk system that allows us to track everything. A help desk allows us to both ensure we’re following up on all our customers’ issues, as well as tracking the kind of issues we’re getting. Yet most non-technology departments are not using…

By Justin Burniske | August 25, 2016
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PODCAST: Business Intelligence Tools with Mike Fletcher

Talking business intelligence (BI) tools with Mike Fletcher, the Director of Information Technology at the Endocrine Society. Mike recently went through the process of finding a BI tool, ultimately deciding on Power BI. We discuss why he wanted a BI tool, the process of picking a BI tool, some of the advantages the tool offers over using Excel, and features that you should consider when picking your own tool. 

By Justin Burniske | August 15, 2016
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Summer Cleaning Series: Website

No one would argue that a website is an essential component of any new business. Even my grandmother has a website! Yet for so many organizations they completely ignore their site after spending gobs of hours to build it, completely forgot about like Woody from Toy Story. Don’t do it! Don’t be that organization everyone sneers at because you’ve neglected your site. Take a few steps to keep everything looking good!

By Justin Burniske | July 29, 2016
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fusionSpan Holiday Party 2015

At fusionSpan, 2015 was an exciting year with a lot of growth, but that doesn’t mean we didn’t have time to take a break and celebrate the year. We took an afternoon to have ourselves a little celebration before the holidays. Hope everyone had a Happy New Year – here’s to a great 2016!

By Justin Burniske | January 5, 2016
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PODCAST: Dan Labert from NACBA

We’ve recently rebranded the podcast as the Non-profit Tech Podcast, presented by fusionSpan. This week I spoke over the phone with Dan Labert, the executive director of the National Association of Consumer Bankruptcy Attorneys about his recent move from listservs to an online community platform (Higher Logic) integrated with their member database (netFORUM Pro). We touch on challenges he has faced, how he gets members’ input, and his general approach to strategic use of technology.

By Justin Burniske | December 9, 2015
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Let’s talk at #Tech15!

fusionSpan is excited to be exhibiting at ASAE #Tech15 and we hope to see you there! We would love the opportunity to sit down with you for 30 minutes to hear what IT challenges you are currently facing. If you are interested, you can either make an appointment via the conference site, or just click here to shoot us an email and we will lock down a time for you. Make sure to stop by our booth (#219) during the conference…

By Justin Burniske | December 8, 2015
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