When I joined fusionSpan almost a year ago, I joined the IT consulting world, which was different from the association world where I had been for the past five years. During my time working in associations, I worked in the membership department which consisted of a variety of tasks focusing mainly on membership growth, membership engagement, membership retention and continuing education course development.
Your staff just went through an intensive User Acceptance Testing (UAT) process, and the shiny new website looks and performs as expected. You give the go ahead to the vendor to launch the site, and in most cases it is also the last time anyone tests all features of the website. Unless a team member or client notices an issue, no one is actively analyzing the site to ensure it maintains expected performance.
In this podcast fusionSpan’s Justin Burniske discusses work from home benefits with Rebecca Achurch from Achurch Consulting, as well as what changes could come from this period of forced remote work. Rebecca also discusses protocols and guidelines companies can use to help set the company and their employees up for success when remote working.
Last month I celebrated my one-year anniversary at fusionSpan as a Digital Strategy Business Analyst, which resulted in a plethora of celebratory emojis on the company’s internal Slack channel. (For anyone with Slack, I highly recommend the Party Parrot emojis!). My job is to help our clients with marketing automation implementations, ranging from Pardot and Marketing Cloud to Campaign Monitor and HubSpot.
As organizations continue to work remotely, most of us are beginning to realize that teleworking is not a short term fad. In fact, the COVID-19 pandemic might have accelerated remote teams by years! Each business has had to begin adjusting procedures and processes to ensure productivity while staff works from home.
For those working in the association realm, you have probably gone through the headache of the membership renewal process. When it comes time for payment collection, many organizations struggle to process all the invoices in a timely manner.
fusionSpan is known for providing associations with excellent service when implementing association management systems. That’s not all we offer though.
I’m gonna go out on a limb here and guess that everyone else in the known universe has an inbox burgeoning with COVID-19 email messages ranging from their dentist to the guy who sold them an earthenware mug on Etsy.
Many of you may be grappling with how to keep teams productive, accountable, and engaged as we all adjust to the new normal of fully remote work.
Over the last five years, customer service continues to become outdated, while customer success has arrived as the new kid on the block. Contrary to what some may think, customer success is not merely a rebranded version of customer service.