I’m gonna go out on a limb here and guess that everyone else in the known universe has an inbox burgeoning with COVID-19 email messages ranging from their dentist to the guy who sold them an earthenware mug on Etsy.
Many of you may be grappling with how to keep teams productive, accountable, and engaged as we all adjust to the new normal of fully remote work.
Over the last five years, customer service continues to become outdated, while customer success has arrived as the new kid on the block. Contrary to what some may think, customer success is not merely a rebranded version of customer service.
If anyone else were to enter your marketing platform, what would they find? Would they be shocked by the vast number of membership lists that are carefully dated so you can identify the most recent list?
If you use Salesforce or a platform like Fonteva, then you are probably well aware of the Salesforce Spring ‘20 release, which came out on February 17, 2020. Although releases are a regular Salesforce event.
Single Sign On (SSO) is a user authentication mechanism that permits a user to use one set of login credentials (e.g., name and password) to access multiple applications.
The Problem: Boarding schools in North America have experienced a continuous, 15-year decline in their primary enrollment categories. To combat that trend, The Association of Boarding Schools (TABS) launched the North American Boarding Initiative’s “Ready for More?” campaign on July 1, 2016.
I realized in that moment the challenge – managers know high level what they wanted to accomplish, but none of the managers were experts in technology. Most had a background in education, and little experience with a CRM.
It’s inevitable. In every implementation of a new AMS solution, we eventually come to the question of what information needs to be collected for particular transactions – joining, registering, subscribing, etc.
In the previous blog we made the case for a business hub for your association. In this blog we will go over implementing the hub with free open source software.