About: hasselta

Avatar photo

Bio: Hayden has worked in Client Success for over three years, focusing on larger enterprise accounts in the technology, financial, chemical, and association industries. She focuses on creating an internal retention strategy that turns everyday customers into raving fans.

Posts by hasselta:

10 Keys to Client Success

Posted on: 12 Mar 2020

Over the last five years, customer service continues to become outdated, while customer success has arrived as the new kid on the block. Contrary to what some may think, customer success is not merely a rebranded version of customer service.