Small Staff Big Impact Blog

“Small Staff. Big Impact.” is a blog that caters to the needs of small staff non-profit organizations. We know it is hard to make a big impact with limited staff and resources. Our goal is to help you explore tools and best practices that will make it easier for you to do more with less.
Bridging the Education to Employment Gap

With many millennials having challenges finding the right work opportunities, associations are uniquely positioned to support them by offering education opportunities. By offering industry specific education opportunities, associations are able to address the workforce needs of their current members while also providing the knowledge to their newest potential members. A recent white paper by Shelly Alcorn, CAE, Principal, Alcorn Associates Management Consulting, and Elizabeth Weaver Engel, M.A., CAE, CEO & Chief Strategist, Spark Consulting LLC called,…

By Justin Burniske | September 29, 2016
AMSFest – Up close with an AMS

fusionSpan was at AMSFest, put on by Teri Carden, founder of It’s an intimate event where association professionals can get an up-close look at a bunch of different AMS (association management systems) vendors all in one place. They also can talk with industry partners (like fusionSpan) about what the trends are and what they should have on their radar. Very informative for both organizations beginning the process of moving to a new AMS as…

By Justin Burniske | September 22, 2016
Personalized Content – CRM Driven Website

The first interaction most people have with an organization is through their website. Having a website that is attractive, easy to navigate, and well organized to engage effectively is essential for every organization. The latest web technologies enable developers to create attractive websites and with some effort, organize content that is easily accessible for customers. But a well designed website isn’t enough for most users. Now, because of sites such as Amazon and Google, customers expect the site to…

By Manav Kher | September 13, 2016
PODCAST: Salesforce with Kristan Singleton

Salesforce, by its very name, sounds like a product that only for-profit companies can leverage. Yet, as Kristen Singleton –  Director of Tools and Technologies at Education Resource Strategies (ERS) – explains, Salesforce can play a significant role in the information management at non-profit organizations as well. On this podcast we discuss how ERS is leveraging Salesforce, challenges they faced in transitioning to using a CRM, as well as several of the features ERS has started using that go beyond just…

By Justin Burniske | September 1, 2016
The Dropbox Hack, and 5 Ways to Secure Passwords

This morning, Dropbox’s 2012 hacked data, approximately 68M customers’ password sets, were published online. There is a significant possibility that your account has been compromised, and you should change your password NOW. Like, literally right now. Take a break from this article, access your Dropbox account, update your password, and then continue reading.

By Ojus Wagh | August 31, 2016
Why help desk ticket systems aren’t just for IT

Everyone gets complaints. Complaints about their service, complaints about their products, complaints about the cost, complaints about the noise (more on that last one in a minute). Which is why at fusionSpan we have a help desk system that allows us to track everything. A help desk allows us to both ensure we’re following up on all our customers’ issues, as well as tracking the kind of issues we’re getting. Yet most non-technology departments are not using…

By Justin Burniske | August 25, 2016
PODCAST: Business Intelligence Tools with Mike Fletcher

Talking business intelligence (BI) tools with Mike Fletcher, the Director of Information Technology at the Endocrine Society. Mike recently went through the process of finding a BI tool, ultimately deciding on Power BI. We discuss why he wanted a BI tool, the process of picking a BI tool, some of the advantages the tool offers over using Excel, and features that you should consider when picking your own tool. 

By Justin Burniske | August 15, 2016
Summer Cleaning Series: Website

No one would argue that a website is an essential component of any new business. Even my grandmother has a website! Yet for so many organizations they completely ignore their site after spending gobs of hours to build it, completely forgot about like Woody from Toy Story. Don’t do it! Don’t be that organization everyone sneers at because you’ve neglected your site. Take a few steps to keep everything looking good!

By Justin Burniske | July 29, 2016
Summer Cleaning Series: Database

Where has the time gone?! This year has flown by, and today marks the first day of summer! If you’re like me, you have left a lot of opportunities for spring cleaning untouched so here is our chance to redeem ourselves. Spring cleaning applies to your home but I am introducing Summer Cleaning, that applies to work and goes beyond cleaning out the piles of paper in your drawers. There are three areas that we can…

By Linh Hoang | June 16, 2016
Excel Series: How to Check and Remove Duplicates

Happy Wednesday all! We’ve survived the long weekend and are back in the swing of things at work. As you’re buzzing by in the productivity lane today, take just a small detour and evaluate how you get your work done most days. If you caught a glimpse of the image with a white X in a green workbook and suddenly feel anxious and frustrated, get ready to turn that frown into a sly grin. Now take a peak…

By Mary Glavin | June 1, 2016