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Process Documentation… Why do I need that?
By Gayathri Kher | October 25, 2013Associationconsultantdocumentation

As association IT staff, we are involved in a number of un-ideal tasks: running the graveyard shift, adopting last-minute design and functional changes to applications, dealing with what we view as unreasonable requests from members and other staff, to name a few. However these annoyances pale in comparison, to process documentation, a task the mention of which we... read more

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Documentation: Good for Work and Travel!
By Linh Hoang | April 29, 2016AMSAssociationconsulting

Koala on Phillip Island, Australia Hello Small Staff Big Impact. I’m baack! I’ve spent the better part of the last year traveling around Australia and SE Asia. I’ve met a lot of great people and learned many things. As part of my experience, I held some interesting jobs to supplement my travel income, including crew on a 43... read more

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New Years Resolution: Update your SOPs
By Justin Burniske | March 7, 2017documentdocumentationplan

You know what’s no fun? Chores. They are what you might call a, “necessary evil.” One of the hardest transitions in life is when you first leave home, and you suddenly realize A) just how many chores your parent(s) or guardian did that you took for granted and B) that you have no idea how to complete most... read more