Technology

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New Years Resolution: Update your SOPs

You know what’s no fun? Chores. They are what you might call a, “necessary evil.” One of the hardest transitions in life is when you first leave home, and you suddenly realize A) just how many chores your parent(s) or guardian did that you took for granted and B) that you have no idea how to complete most of them. Fortunately, most of us are able to pick up the phone and get instructions on…

By Justin Burniske | February 7, 2017
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Why help desk ticket systems aren’t just for IT

Everyone gets complaints. Complaints about their service, complaints about their products, complaints about the cost, complaints about the noise (more on that last one in a minute). Which is why at fusionSpan we have a help desk system that allows us to track everything. A help desk allows us to both ensure we’re following up on all our customers’ issues, as well as tracking the kind of issues we’re getting. Yet most non-technology departments are not using…

By Justin Burniske | August 25, 2016
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Summer Cleaning Series: Website

No one would argue that a website is an essential component of any new business. Even my grandmother has a website! Yet for so many organizations they completely ignore their site after spending gobs of hours to build it, completely forgot about like Woody from Toy Story. Don’t do it! Don’t be that organization everyone sneers at because you’ve neglected your site. Take a few steps to keep everything looking good!

By Justin Burniske | July 29, 2016
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Excel Series: How to Check and Remove Duplicates

Happy Wednesday all! We’ve survived the long weekend and are back in the swing of things at work. As you’re buzzing by in the productivity lane today, take just a small detour and evaluate how you get your work done most days. If you caught a glimpse of the image with a white X in a green workbook and suddenly feel anxious and frustrated, get ready to turn that frown into a sly grin. Now take a peak…

By Mary Glavin | June 1, 2016
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PODCAST: Dan Labert from NACBA

We’ve recently rebranded the podcast as the Non-profit Tech Podcast, presented by fusionSpan. This week I spoke over the phone with Dan Labert, the executive director of the National Association of Consumer Bankruptcy Attorneys about his recent move from listservs to an online community platform (Higher Logic) integrated with their member database (netFORUM Pro). We touch on challenges he has faced, how he gets members’ input, and his general approach to strategic use of technology.

By Justin Burniske | December 9, 2015
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Let’s talk at #Tech15!

fusionSpan is excited to be exhibiting at ASAE #Tech15 and we hope to see you there! We would love the opportunity to sit down with you for 30 minutes to hear what IT challenges you are currently facing. If you are interested, you can either make an appointment via the conference site, or just click here to shoot us an email and we will lock down a time for you. Make sure to stop by our booth (#219) during the conference…

By Justin Burniske | December 8, 2015
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Do You Use Windows? Upgrade IE NOW…

…or else your PC will be host to myriad viruses, worms, and other nasty digital critters next month. On January 12, 2016, Microsoft is decommissioning all product and security updates for all but the latest Internet Explorer. Make sure you have upgraded to Internet Explorer 11 or Microsoft Edge prior to the decom.

By Ojus Wagh | December 4, 2015
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Solving your App-ocalypse: Strategic planning with your technology

At this point everyone will agree that software systems have permeated all areas of business. From HR to Marketing to Accounting to Customer Relations, every area requires the staff to utilize some tools or application to complete their job. Yet at many, if not most organizations, there are a mash-up of tools in place that always seem to fall short of meeting the organization’s needs. To make matters worse, attempt to correct issues usually involves adding on another…

By Justin Burniske | November 5, 2015
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