Welcome to fusionSpan

An Einstein Bot is a chatbot that utilizes the Salesforce CRM. To start, chatbots simulate human conversation, ...

In this podcast fusionSpan's Justin Burniske and Urban Land Institute's Melanie Starkey deep dive into one of ...

Summer has arrived and Salesforce’s Summer ‘20 update is around the corner. After being delayed due to COV ...

In this podcast, Justin talks with Elizabeth Weaver Engel, CEO and Chief Strategist at Spark Consulting, and S ...

Working with a customer relationship management (CRM) system presents a similar problem – people must do wor ...

We’ve recently rebranded the podcast as the Non-profit Tech Podcast, presented by fusionSpan. This week I sp ...

Make sure to subscribe to ensure you’re always getting the latest on small staff organizations and experts i ...

We also discuss the ways different organizations are leveraging their technology in order to accomplish their ...

Here we dive further into what steps association’s can take now to become more member focused. Did you miss ...

API: Application Programming Interface. A vague phrase that offers little insight if you’re not a compu ...

Part 1 of our conversation focuses on common mistakes associations make around engagement. Make sure to sign u ...

netFORUM Pro is a widely adopted association management system (AMS). It provides several interfaces that can ...

I recently had the opportunity to present at AUDC in Austin, TX during their Ignite session. The Ignite sessio ...

There has been lots of buzz lately in ASAE’s Collaborate community regarding Salesforce based AMS/CRMs for a ...

Congratulations to Caroline from the South Carolina Bankers Association for winning fusionSpan’s 2014 ne ...

With each new year, we reflect on as many of the last 365 days we can remember while simultaneously resolving ...

Last Friday the fusionSpan team got together to celebrate the holidays. We shared great food, libations, and m ...

As I enter the large exhibit hall at the Gaylord National Resort and Conference Center, I’m immediately surr ...

Many of the programs, products, and services you offer to members should also be offered to non-members for a ...

You know that old saying that the only two things in life that are certain are death and taxes? As any associa ...

First, what on earth is an infograph? Infographs (aka information graphics) are visual representations of inf ...

Dear Betty: As we move into 2014, what trends should small staff executives be paying particular attention to? ...

Dear Betty, We have a lot of non-members at our conference. I mean A LOT: 43% of our annual conference attende ...

As association IT staff, we are involved in a number of un-ideal tasks: running the graveyard shift, adopting ...

  We are a 109-year-old organization and, while our members are not quite THAT old, they are aging and, a ...

Dear Betty, I’m at my wit’s end! I can’t tell you how often my members tell me they don’t know the dat ...