Salesforce

Leading Salesforce Partner for Associations

Why fusionSpan?

Services Offered

Member Power Pack

Association Power Pack

Managed Services

Salesforce is the world’s most popular Customer Relationship Management (CRM).

It is gaining rapid acceptance in the Non-Profit and Association Industry. fusionSpan has been at the forefront of this trend, and  has been working with Salesforce since 2013. We have dozens of Salesforce implementations under our belt, from small to very large deployments.

WHY fusionSpan?

What sets us apart is our experience and understanding of the non-profit and association industry. Our project managers can translate your association’s business needs into technical requirements, and explain how technical specifications will benefit your organization. We also specialize in integrating Salesforce with other systems popular in the industry.

It’s why so many of our customers keep coming back year after year!

- Accolades -

Some Key Highlights

  • Certified Silver level Salesforce Partner
  • Registered Salesforce.org Partner
  • Specialized in two of the most popular Salesforce based AMS – Fonteva and NimbleUser
  • Our focus is always you the client. We work with the vendor to make sure that the implementation goes smoothly.
  • Expertise in Pardot, Marketing cloud, Service Cloud and custom App Development

Rating:

Projects Completed: 50+

Certified Experts: 30

Services Offered

Project Management

Project Management

We work with your staff and the Vendors implementation team to make sure that all the requirements are being implemented as planned.
Implementation

Implementation

There are always items that the AMS vendor will not implement – including custom processes, data imports, integration with your other systems etc. We can be part of the implementation team and tackle those in-house.
Support

Support

A brand new system takes some getting used to. There are initial training issues and some staff members may be seeing the system for the first time or used to doing things with an older system. We are always here to guide them through the adoption.
While the vendor is available for technical i
fonteva-partner-of-the-year-award

Implementation & Technology Partner

Leading Implementation partners for Fonteva and NimbleAMS

Awarded Fonteva Implementation Partner of the year in 2017, 2018 & 2019 FUNcon

White glove service – where we go above and beyond a typical implementation team

MPP

INTRODUCING SALESFORCE MEMBER POWER PACK (MPP)

The Membership Power Pack provides Fonteva administrators with high levels of customization when it comes to the subscription renewal process.

Renewal settings have been shifted to the Item, which can be applied to every subscription that includes that Item. Settings include customization of the renewal time frame as well as Account Subscription Visibility and Renewability.

ProForma Invoices that are automatically generated in Fonteva are also now viewable in the customer portal.

APP

INTRODUCING SALESFORCE ASSOCIATION POWER PACK (APP)

We have bundled some very useful applications and utilities in an all in one application for Salesforce.

The Association Power Pack (APP) has some very powerful features that are a must have for an association that currently uses Salesforce. Some of the most useful features are

Roster Management: Dynamically generated table that works on any Salesforce standard or custom object. Allows for portal users that match custom criteria to perform CRUD operations.

Experient Integration: Complete end to end bi-directional integration with the Experient event management system.

Template Builder: Drag-and-Drop interface to build custom templates, such as pro forma invoices. Supports configurable fields which dynamically generate values for every record.

Managed Services

SLA Guarantee

Guaranteed Response Time for Premium and Enterprise Plans

Access to Certified Salesforce Consultants

Maintenance

System Monitoring

Daily Meta Data Back-ups

System Health Check

Monthly Health Report

Best Practice Recommendations

Bug Fixes

Testing Reported Issues

Deployment of Fixes

Vendor Liaison

Tier 1 Support

Upgrade Management

Triage and Escalation of System Issues

Support Portal

24/7 access to our ticket support system

Prioritization of Requests

fusionSpan acts as an extension of your team to deliver white glove service support at every stage of your Salesforce journey. Our team of certified Salesforce consultants will be your first line of defense to train new users, triage and report bugs, and provide monthly system health reports and recommendations.

Basic

Perfect for those small enhancements or feature requests.

10 hrs per month

Response SLA – 2 Hours

Premium

Guaranteed SLA’s.
Monthly Health Reports.

40 hrs per month

RESPONSE SLA – 30 Mins

Enterprise

Outsourced DBA.
Dedicated Support team.
Requests are given top priority and sensitivity.

Tailored Plan

At fusionSpan, Bridging Gaps Through Technology isn’t just a tagline – it describes what we believe our clients can accomplish with a little additional support.