Salesforce is the worlds most popular Customer Relationship Management (CRM). It is gaining rapid acceptance in the Non-Profit Industry with several popular Association Management Systems that use SalesForce as the underlying platform. Salesforce has a non-profit specific solution as well.
There are plenty of companies that specialize in Salesforce. What sets us apart is our experience and understanding of the non-profit Industry. When working with us, you won’t have to explain how your organization operates and how your membership needs to be implemented in Salesforce. Rather we will pro-actively try and understand your business process’ and make Salesforce work for you and your staff.
SOME KEY HIGHLIGHTS
- fusionSpan is a certified Salesforce Partner
- Specialized in two of the most popular Salesforce based AMS – Fonteva and NimbleUser
- We have implemented complete solutions for several large Non-Profit organizations
- Our focus is always you the client. We work with the vendor to make sure that the implementation goes smoothly.
We work with your staff and the Vendors implementation team to make sure that all the requirements are being implemented as planned.
There are always items that the AMS vendor will not implement – including custom processes, data imports, integration with your other systems etc. We can be part of the implementation team and tackle those in-house.
A brand new system takes some getting used to. There are initial training issues as well as some staff members may be seeing the system for the first time and used to do doing things with an older system. We are always here to guide them through the adoption.
While the vendor is available for technical issues, our team can act as the first line of defense for any business process issues. We can also triage and report bugs and work with the Vendor to have those fixed and tested.