Salesforce is the world’s most popular Customer Relationship Management (CRM).
It is gaining rapid acceptance in the Non-Profit and Association Industry with the emergence of Association Management Systems apps built leveraging the power of the SalesForce platform. The Salesforce Foundation has a non-profit solution as well.
There are other companies that specialize in Salesforce. What sets us apart is our experience and understanding of the non-profit and association industry. All our staff has multiple Salesforce certifications and most come from an association background. Our project managers can translate your association’s business needs into technical requirements, and can also explain how technical specifications will benefit your organization.
It’s why so many of our customers keep coming back year after year!
Rating: 
Projects Completed: 50+
Certified Experts: 30
We work with your staff and the Vendors implementation team to make sure that all the requirements are being implemented as planned.
There are always items that the AMS vendor will not implement – including custom processes, data imports, integration with your other systems etc. We can be part of the implementation team and tackle those in-house.
A brand new system takes some getting used to. There are initial training issues and some staff members may be seeing the system for the first time or used to doing things with an older system. We are always here to guide them through the adoption.
While the vendor is available for technical issues, our team can act as the first line of defense for any business process issues.
Services covered under support are
The Membership Power Pack provides Fonteva administrators with high levels of customization when it comes to the subscription renewal process.
Renewal settings have been shifted to the Item, which can be applied to every subscription that includes that Item. Settings include customization of the renewal time frame as well as Account Subscription Visibility and Renewability.
ProForma Invoices that are automatically generated in Fonteva are also now viewable in the customer portal.
We have bundled some very useful applications and utilities in an all in one application for Salesforce.
The Association Power Pack (APP) has some very powerful features that are a must have for an association that currently uses Salesforce. Some of the most useful features are
Please get in touch for a DEMO of the APP
fusionSpan specializes in developing CRM driven websites. With our full service design and web development team, and our deep knowledge of Salesforce, we are able to integrate your association website and Salesforce Community Portal with Single Sign On (SSO) and Uniform Look and feel.
We can also drive content on the public facing website with data from Salesforce.
We contracted fusionSpan to help us implement Nimble AMS at our association. That decision proved to be a good one!
Their experience with a variety of AMS software was helpful as we worked our way through the design and implementation process. It was also helpful to have the perspective of a third party- as opposed to company employees who often have a limited viewpoint.
fusionSpan has been an invaluable partner as BIO has begun implementing both Salesforce and Fonteva AMS. They were there on Day 1 of our AMS vendor selection process and are still with us today. Not only are their developer’s technical skills superior but they are also always looking at the big picture to make sure your organization is following best practices and thinking strategically. Along with Salesforce and Fonteva experience they were also able to help with a major issue we were experiencing with Marketo and integrating it with Salesforce. I highly recommend fusionSpan!
24/7 access to our ticket
support system
Prioritization of Requests
Guaranteed Response Time for
Premium and Enterprise Plans
Access to Certified
Salesforce Consultants
System Monitoring
Daily Meta Data Back-ups
Tier 1 Support
Upgrade Management
Triage and Escalation of
System Issues
Testing Reported Issues
Deployment of Fixes
Monthly Health Report
Best Practice
Recommendations
fusionSpan acts as an extension of your team to deliver white glove service support at every stage of your Salesforce journey. Our team of certified Salesforce consultants will be your first line of defense to train new users, triage and report bugs, and provide monthly system health reports and recommendations.
Perfect for those small enhancements or feature requests.
Outsourced DBA.
Dedicated Support team.
Requests are given top priority and sensitivity.