Professional Services

Helping association staff meet member needs through technology

fusionSpan’s Professional Services team brings an association background into implementing and operating technology

Problems we solve

How we can help

Our approach

Testimonials

Case Studies

Problems we solve

Don’t feel like your processes fit into your member systems?

fusionSpan translates business processes into your technical solutions

Don’t feel you have a clear understanding of how all your current systems can work together?

fusionSpan creates a process allowing staff to efficiently work between systems

Don’t feel like your organization is using your systems in the most efficient way?

fusionSpan assess business process or technical opportunities for greater efficiency

Don’t feel like you have the proper documentation to share with staff regarding your systems?

fusionSpan will outline, write up and capture images to illustrate any existing or new system processes

Notice issues within your system and not sure how to troubleshoot or communicate those issues?

fusionSpan can audit, test, report or fix existing issues, as well as provide work around when a problem may not be easily resolved

Don’t know where to turn when staff are struggling?

fusionSpan can support staff by translating business challenges into technical processes, documenting the processes, and train staff who need a greater understanding of your systems

How we can help

Starting with a new platform

  • Setting it up based on your business
  • Project managing staff to ensure a successful launch

Operating a platform

  • Supporting staff with day to day challenges
  • Standardize and document current processes
  • Assessing how best to meet new business tasks
  • Managing issues with the platform
  • Provide training around your processes

Enhancing a platform

  • Customizations of the platform to meet
  • specialized business needs
  • Managed integrations via fusionConnect
  • Custom reporting via platform or via
  • third party BI tool

STAFF SPOTLIGHT

Justin Burniske

Director, Enterprise Solutions

A member of the fusionSpan team since 2015, Justin brings his business and association background to the fusionSpan team. He serves in a range of roles both consulting with clients and supporting their strategic vision through technology. Prior to joining fusionSpan, Justin spent three years at the Council of Chief State School Officers, where he oversaw the implementation of the organization’s first ever association management system.

Justin has presented at both the Abila Users and Developers Conference, as well as the Texas Society of Association Executives. Justin has his Masters of Business Administration from the University of Maryland, and was a Plan II and Math major at the University of Texas. Careful, his positive attitude is infectious.
What to learn more about what Justin’s thinks? Check out these posts on our blog –

Access Resources

Our Approach

Just as every problem is different, so is every solution. We tailor our approach to helping you based on the challenges you’re having. A few example approaches include:

Meet with staff to understand your current business and challenges, then audit your platform to validate those challenges. From there we identify a list of recommended solutions, including staff, process changes, system configurations, and customizations.

Serve as an additional resource to your team, supplementing staff process with fusionSpan staff. We can resolve issues, configure new solutions, provide training, and manage vendors among other tasks that your staff doesn’t have the bandwidth to manage. Cost can be hourly or at a fixed monthly hours at a discounted rate.

Provide your team with help around how to better leverage your platforms. We can provide the expertise staff need when they hit a roadblock and don’t know where to turn.

Instead of hiring a PM on staff to run the implementation of a new tool, allow fusionSpan to step into that role, ensuring the overall project remains on time and under budget.

Sometimes your business process requires a custom solution. Our business analysts will work closely with staff to identify the requirements before handing off to our developers to build. This can be anything from minor enhancements to an existing platform to a completely custom stand alone solution. See our Custom Association Solutions for additional details.

All associations today have multiple systems storing member data. We can connect that data through our fusionConnect service, and provide ongoing support to ensure someone is taking care of your integrations while you’re focused on the business.

If you’re not certain what you need, we’re happy to engage your team on an hourly basis, addressing your issues as they arise at our regular hourly rate. Gets you access to our expertise with no long term commitment at our regular hourly rate.

For some associations, having a full time staff person supporting staff around your platforms may not make sense. Our team can play that role, ensuring continuity of service while not having to worry about managing and staffing another resource.

Client Testimonials

Platform Expertise

While our knowledge of association technology brings a general understanding to any project,
we have developed expertise on the following association platforms:

Looking to better understand what technology you might need to support your organization? Let’s schedule a meeting to discuss.

Additionally, we have worked with the following platforms:

Custom Member Solution

Associations have complex business needs for certain processes – needs that cannot be met with an out-of-the-box product. Before you spend a lot of money to build a custom solution on top of your CRM, AMS or CMS, see if a custom association solution might be right for you.

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