fusionSpan’s Professional Services team brings an association background into implementing and operating technology
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Problems we solve
How we can help
Our approach
Testimonials
Case Studies
Problems we solve
Don’t feel like your processes fit into your member systems?
fusionSpan translates business processes into your technical solutions
Don’t feel you have a clear understanding of how all your current systems can work together?
fusionSpan creates a process allowing staff to efficiently work between systems
Don’t feel like your organization is using your systems in the most efficient way?
fusionSpan assess business process or technical opportunities for greater efficiency
Don’t feel like you have the proper documentation to share with staff regarding your systems?
fusionSpan will outline, write up and capture images to illustrate any existing or new system processes
Notice issues within your system and not sure how to troubleshoot or communicate those issues?
fusionSpan can audit, test, report or fix existing issues, as well as provide work around when a problem may not be easily resolved
Don’t know where to turn when staff are struggling?
fusionSpan can support staff by translating business challenges into technical processes, documenting the processes, and train staff who need a greater understanding of your systems
How we can help
Starting with a new platform
- Setting it up based on your business
- Project managing staff to ensure a successful launch
Operating a platform
- Supporting staff with day to day challenges
- Standardize and document current processes
- Assessing how best to meet new business tasks
- Managing issues with the platform
- Provide training around your processes
Enhancing a platform
- Customizations of the platform to meet
- specialized business needs
- Managed integrations via fusionConnect
- Custom reporting via platform or via
- third party BI tool
STAFF SPOTLIGHT
Justin Burniske
Director, Enterprise Solutions
A member of the fusionSpan team since 2015, Justin brings his business and association background to the fusionSpan team. He serves in a range of roles both consulting with clients and supporting their strategic vision through technology. Prior to joining fusionSpan, Justin spent three years at the Council of Chief State School Officers, where he oversaw the implementation of the organization’s first ever association management system.
Justin has presented at both the Abila Users and Developers Conference, as well as the Texas Society of Association Executives. Justin has his Masters of Business Administration from the University of Maryland, and was a Plan II and Math major at the University of Texas. Careful, his positive attitude is infectious.
What to learn more about what Justin’s thinks? Check out these posts on our blog –
Our Approach
Just as every problem is different, so is every solution. We tailor our approach to helping you based on the challenges you’re having. A few example approaches include:
Meet with staff to understand your current business and challenges, then audit your platform to validate those challenges. From there we identify a list of recommended solutions, including staff, process changes, system configurations, and customizations.
Serve as an additional resource to your team, supplementing staff process with fusionSpan staff. We can resolve issues, configure new solutions, provide training, and manage vendors among other tasks that your staff doesn’t have the bandwidth to manage. Cost can be hourly or at a fixed monthly hours at a discounted rate.
Provide your team with help around how to better leverage your platforms. We can provide the expertise staff need when they hit a roadblock and don’t know where to turn.
Instead of hiring a PM on staff to run the implementation of a new tool, allow fusionSpan to step into that role, ensuring the overall project remains on time and under budget.
Sometimes your business process requires a custom solution. Our business analysts will work closely with staff to identify the requirements before handing off to our developers to build. This can be anything from minor enhancements to an existing platform to a completely custom stand alone solution. See our Custom Association Solutions for additional details.
All associations today have multiple systems storing member data. We can connect that data through our fusionConnect service, and provide ongoing support to ensure someone is taking care of your integrations while you’re focused on the business.
If you’re not certain what you need, we’re happy to engage your team on an hourly basis, addressing your issues as they arise at our regular hourly rate. Gets you access to our expertise with no long term commitment at our regular hourly rate.
For some associations, having a full time staff person supporting staff around your platforms may not make sense. Our team can play that role, ensuring continuity of service while not having to worry about managing and staffing another resource.
Client Testimonials
“fusionSpan provided us the technical and creative support we needed throughout our website project. I was thoroughly impressed with their customer service and timeliness throughout the course of the project. As a result, we have a website that is attractive, easy to navigate, and can serve as the core for all of the knowledge we disseminate to our members and customers.”
Jessica Dominguez
Director of Membership & Communications
We presented fusionSpan the difficult task of migrating our site to a new CMS as well as integrating our existing AMS, netFORUM. Our staff was very impressed by the knowledge and capabilities fusionSpan possessed. Manav, Linh and the development team were very professional and efficient in determining our needs then delivering. It was a relief being able to rely on the fusionSpan team for our website redevelopment. We look forward to a successful partnership with them in the future.
Dustin Dennison
Information Technology Administrator
fusionSpan has been an invaluable partner to ULI. They brought the technical expertise to address our AMS development and integration needs, while their business knowledge of associations has ensured we are taking a strategic approach to technology. fusionSpan seamlessly integrated with our team and ultimately enabled us to meet our aggressive timelines. We would highly recommend fusionSpan and we look forward to continuing partnership with their organization.
Adam Smolyar
Chief Marketing and Membership Officer
TABS has been eager to launch Fonteva for Associations, and the time is here. On the admin side, we’re already seeing vastly improved business processes and internal efficiencies. And for our membership, we anticipate a smoother experience as our many resources are utilized – from conference registrations to research reports, membership information and current staff lists
Annie Lundahl
Vice President
In 2016 we selected fusionSpan to design and develop the Geoprofessional Business Association (GBA) website because they took time to understand our needs and provide solutions that met our requests. Since then, they have become a valuable resource for our Team as they support our regular updates, respond to our support needs quickly and efficiently, and proactively work for us to identify opportunities to grow our web presence. We especially appreciate their feedback associated with important metrics and recommendations that boost our visibility to members and potential members. I highly recommend the fusionSpan team to anyone looking for a business partner that will help elevate their web presence and grow their on-line visibility. They regularly exceed our expectations.
Joel G. Carson
Executive Director
Our newly redesigned website not only unveiled our refreshed powerful and vibrant brand identity but also serves as an essential resource for members and leaders to access content that helps them do their job better! fusionSpan’s partnership was invaluable as they walked us through our website strategy from the navigation to the user experience. They were able to capture our vision and goals and aligned that with best practices and simple web solution our small team can easily navigate through. We are glad to have embarked on this partnership with them!
Anna Silveria
Marketing and Technology Manager
We contracted fusionSpan to help us implement Nimble AMS at our association. That decision proved to be a good one!
Their experience with a variety of AMS software was helpful as we worked our way through the design and implementation process. It was also helpful to have the perspective of a third party- as opposed to company employees who often have a limited viewpoint.
Rex Brown
fusionSpan has been an invaluable partner as BIO has begun implementing both Salesforce and Fonteva AMS. They were there on Day 1 of our AMS vendor selection process and are still with us today. Not only are their developer’s technical skills superior but they are also always looking at the big picture to make sure your organization is following best practices and thinking strategically. Along with Salesforce and Fonteva experience they were also able to help with a major issue we were experiencing with Marketo and integrating it with Salesforce. I highly recommend fusionSpan!
Chris Love
Managing Director Information Technology
fusionSpan and their team are wonderful. They assisted us with an issue that was preventing us from going live with netFORUM. Was it not for the help we received in such a timely manner we would not have met our scheduled “go live” date.
Robin Donley
IT/IM Specialist
It was a pleasure to work with fusionSpan because of their attention to detail and high level of customer service. They focused on streamlining our procedures with netForum, maintaining our website and transitioning our server from an in-house server to a cloud based system.
Illyce MacDonald
Member Services Manager
We were faced with a new AMS and a new CMS at the same time and had literally no idea what our integration needs were much less what to include in an RFP on the matter. After a lot of fingernail biting and hair pulling, we found fusionSpan. We couldn’t have gotten to where we are without fusionSpan.
Cynthia Stickles
Membership Director
fusionSpan delivered a cutting-edge, modern website design that added much needed polish to our overall branding. From complete integration with our AMS to the quality layout and ease of use have impressed our members and complemented their professional focus. Flexibility, responsiveness and quality are the hallmarks of fusionSpan. Step one for any association looking to enhance their digital footprint is to contact fusionSpan.
Dan LaBert
Executive Director
fusionSpan listened to our needs and responded with excellent ideas and best practices. Beyond that, they knew our business and they shared their experiences, suggesting dozens of ideas, innovations, and processes that we had not even considered.
Rob Gerth
Director of Marketing and Digital Engagement
We have worked with fusionSpan from concept of our website through launch. We now work with them for servicing and technical support. Their operations are flawless, staff are talented, and provide excellent overall customer service. NAACCR feels like we have a real partner looking out for us!
Charlie Blackburn, MBA
Chief Operating Officer
fusionSpan helped us succeed in our new AMS implementation. We re-engaged their services when we hit a post conversion snafu and they successfully guided us to a workable solution. We could not have been successful without their help.
Susan Bertrand
Deputy Executive Director / COO
fusionSpan modified the NetForum System to our needs. The team is very thorough and detail oriented helping us to better understand our needs and how to streamline many of our CRM and association management processes. A true joy to work with!
Karen Headley
National Development Director
fusionSpan was hired to be our NetForum expert. They exceeded expectations and have time-after-time provided superior results. I highly recommend fusionSpan!
Rachael Hodgen
Director of Events
Wow, wow, wow! fusionSpan is amazing..the actual work is outstanding. A complete joy to work with and everything is done on time, on budget, and looks fantastic. My very highest recommendation!
Tara Bishop, CAE
Deputy Chief Executive
My web site upgrade was a major project that involved a lot of attention to detail. All of my ideas and requests were met with positive communication and results. And many ideas I didn’t know I should have were thought through and developed by fusionSpan, making the development of my web site a very thorough and productive process. I highly recommend fusionSpan for all web site projects, both small and large.
Cyndi Ingle
Owner
fusionSpan contributed their deep knowledge of the Avectra software to our team while at the same time quickly learning the specific requirements of our organization. Technical skills and enthusiasm to get the job done helped pave the way to the successful outcome of the projects they were engaged to complete.
Molly Gilmore
Database Consultant
We hired fusionSpan to assist us with Avectra’s NetForum, their excellent judgment and extensive knowledge of website architecture, APIs and the myriad of other tech issues that arise has made them an indispensable partner on all things technology-related.
Barbara Andelman
Executive Director
fusionSpan is likely the best business decision I have ever made! Their team helped us navigate the difficult process of redesigning our CMS and integrating it with our new AMS all within our time frame and budget. From day one when they picked up the phone, they have become an integral part of our team.
Debbie Roepe
Executive Director
The plugin did exactly what was needed. The login form checked the user against the NetForum Pro Database and created an ssoToken for use. I also was able to contact the developer to receive the Security Groups plugin which handles additional security (Like adding members to groups for additional sections of the wordpress site).
Chris (From Wordpress.org)
Platform Expertise
While our knowledge of association technology brings a general understanding to any project,
we have developed expertise on the following association platforms:
Looking to better understand what technology you might need to support your organization? Let’s schedule a meeting to discuss.
Additionally, we have worked with the following platforms:
Custom Member Solution
Associations have complex business needs for certain processes – needs that cannot be met with an out-of-the-box product. Before you spend a lot of money to build a custom solution on top of your CRM, AMS or CMS, see if a custom association solution might be right for you.