Managed Services

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Why help desk ticket systems aren’t just for IT

Everyone gets complaints. Complaints about their service, complaints about their products, complaints about the cost, complaints about the noise (more on that last one in a minute). Which is why at fusionSpan we have a help desk system that allows us to track everything. A help desk allows us to both ensure we’re following up on all our customers’ issues, as well as tracking the kind of issues we’re getting. Yet most non-technology departments are not using…

By Justin Burniske | August 25, 2016
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Do You Use Windows? Upgrade IE NOW…

…or else your PC will be host to myriad viruses, worms, and other nasty digital critters next month. On January 12, 2016, Microsoft is decommissioning all product and security updates for all but the latest Internet Explorer. Make sure you have upgraded to Internet Explorer 11 or Microsoft Edge prior to the decom.

By Ojus Wagh | December 4, 2015
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Win7 to Win10 Upgrade Breaks Office 2013/365

After having gone through several Win7/8 to Win10 upgrades, we found an anomaly. Users running Windows 7 and Office 2013/365 may face significant problems with their Office Suite after upgrading to Windows 10. This complication seems limited specifically to Windows 7 and Office 2013/365, and does not appear to affect upgrades to Windows 10 from any other version of Windows/Office. If you fall into this category of upgraders, I recommend one of two paths forward:…

By Ojus Wagh | September 28, 2015
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Associations and Windows 10: Say “NO” to These 2 Microsoft Updates

Yesterday was the official release date of Microsoft’s newest operating system: Windows 10. It’s fast, has a ton of a new features, and makes excellent use of hardware resources. I’ve been messing with this newest addition in a lab environment over the past month or so and absolutely love it. That being said: It’s not for everyone. Microsoft is pushing your staff to download and install it automatically through Automatic Update prompts, which will cause…

By Ojus Wagh | July 30, 2015